Questionnaire
1 What is the impact of effective supply chain on consumer behaviour (Paulraj, Chen, and Flynn, 2006)?
Very High High Medium Moderate None
Service Quality
Convenience
Satisfaction of customers
2 Which method organizations can use to ensure transparency (Albu and Flyverbom, 2019; Parris et al., 2016)?
Accountability
Training and development
Implementation strict policies
3 Do you systematically measure the value transparency in maintaining an effective supply chain (Albu and Flyverbom, 2019; Parris et al., 2016)?
Yes
No
4 Do you believe that disruption impacts the efficacy of supply chain in following cases (Albu and Flyverbom, 2019; Parris et al., 2016; Borges, Hoppen, and Luce, 2009; Hicks, 2007; Huo, Haq, and Gu, 2021; Kern and Willocks, 2002)?
Always Often Quite often Rarely Never
Lack of Transparency
Lack of Timely Information Flow
5 What is the effect of sustainability on the supply chain process (Madhani, 2022; Xu et al., 2020)?
Very High High Medium Moderate None
Consumer buying
Preference
Revenue of business
6 Timely flow of info can mitigate the disruption in supply chain process (Kern and Willcocks, 2002; Prajogo et al., 2018; Riley et al., 2016).
a. Yes
b. No
7 E-businesses seem more profitable than conventional businesses due to effective supply chain (Borges et al., 2009; Kern and Willocks, 2002; Luftman, Lewis, and Oldach, 1993).
a. Yes
b. No
8 Which approach is useful to boost supply chain process? (Daugherty, Ellinger, and Gustin, 1996; Holland, Gaston, and Gomes, 2000; Madhani, 2022)
a. Cross-functional communication
b. Relationship with suppliers
c. Six sigma lean method
9 How often do you prefer statistical quality control system for inventory management (Rigby, Sutherland, and Noble, 2018)
Always Often Quite often Rarely Never
10 Internal integration reduces operational waste and redundancy to minimize supply chain costs (Riley et al., 2016; Siripanwattana, 2014).
a. Yes
b. No
11 Which of the following is the greatest strength of your company’s supply chain? (Hardt, Reinecke, and Spiller, 2007; Prajogo et al., 2018)
Inventory turnover rate
Payment history
Negotiation power
Purchasing power
12 How would you rate the quality of the following supply chain services offered by your company? (Gammelgaard and Larson, 2001; Lummus and Vokurka, 1999)
Very High High Medium Moderate None
Credit services
Delivery services
Response time
Customer support services
13 Which weakness should your company prioritize in its SCM improvement efforts? (Paulraj, Chen, and Flynn, 2006; Daugherty, Ellinger, and Gustin, 1996)
Failure to use purchasing power consistently
Late payments
Poor credit
History of inaccuracy in order purchases
Fragmented order volumes
14 What is the primary concern with the company’s SCM processes? (Lummus and Vokurka, 1999; Prajogo et al., 2018; Riley et al., 2016)
Service problems
Late deliveries
Inadequate manufacturing capacity
Pricing
Quality concerns
15 Which of the following opportunities should your company prioritize? (Lummus and Vokurka, 1996; Hicks, 2007)
Increasing warehouse capacity
Invest in new inventory management software
Expand warehouse to be close to venders
Streamline storage and handling practices
Focus on volumes and economies of scale
16 How would you rate the likelihood of the following SCM threats occurring in your company? (Riley et al., 2016)
Very High High Medium Moderate None
Downturn and cash flow problems
Reduction of warehouse capacity and volume due to poor business
Late payments from customer bankruptcies’
Inventory damages costs