Manage Team Effectiveness

Student Project Portfolio

BSBTWK502 Manage team effectiveness

Contents

Section 1: Establish a team performance plan 6

Section 2: Develop and facilitate team cohesion 9

Section 3: Liaise with stakeholders 11

Strathfield College RTO: 91223 CRICOS Provider Code: 02736K BSBTWK502 Manage team effectiveness 2

Student name:

Assessor:

Date:

Business this assessment is based on:

Team this assessment is based on:

Documentation reviewed as preparation:

Section 1: Establish a team performance plan

Team Name:

What will your role in the team be and who are your team members?

State their roles in the team and provide a short description.

Provide an overview of the purpose of the team in line with organisational objectives.

What is the team seeking to accomplish?

Team manager responsibilities

What is the role of a manager or team leader?

Team tasks

What are the main tasks and activities the team needs to do?

What input was received from the stakeholder/s?

What input was received from your team member?

Team member tasks and KPI’s

How did you decide which task to assign to each team member?

What are the timelines for completing each task?

Setting KPI’s

Outline the key performance indicators for each task.

Supporting the members of a team to achieve expected performance outcomes

Attach:

Link to business website About page or corporate brochure that summarises what the business does OR Simulation Pack if using case study

Team Performance Plan

Slides, visual aids or video clips

☐

☐

☐

Section 2: Develop and facilitate team cohesion

Complete this section after the meeting.

Policies and procedures

How did you develop/ modify the Internet Use Policy?

Develop team cohesion

What were the communication skills you applied when giving feedback?

What are the issues, concerns, problems highlighted?

How did you help team members identify issues?

How did you apply your problem-solving skills?

How did you encouraging team members to take responsibility for team activities?

Facilitate teamwork

How did you adapt your personal communication style to build positive working relationships?

Model desired behaviour and practices

Promote collaboration

Encourage and foster shared understanding of purpose, roles and responsibilities

Complete this section after the brainstorming session.

Develop a process for addressing concerns.

What were your ideas?

Outline the process you developed

What brainstorming and group leadership techniques did you use?

Attach:

Internet Usage Policy and procedures

☐

Section 3: Liaise with stakeholders

Communicating with line management

You can use this space to plan your ideas if you like but you must include the emails as attachments

Create your email to your line manager. Include:

What were the issues?

What solutions are you proposing?

Create an email to your team. Include:

What was the decision line management informed you of?

When will this change occur?

How will it affect the team?

Attach to your portfolio.

Liaising with stakeholders

How can a manager establish open communication processes with stakeholders?

What unresolved issues, concerns and problems needs to be communicated to stakeholders?

Applying feedback

What feedback did you receive from the stakeholders?

How did you address their concerns?